Responsible Gaming
Gaming Should Be Entertainment
Online pokies and casino games should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. The house always has a mathematical advantage, and there is no guaranteed way to win. Play only with money you can afford to lose, and never gamble with funds needed for essential expenses like rent, bills, or groceries.
Age Verification
You must be 18 years of age or older to gamble in New Zealand. Underage gambling is illegal and harmful. If you are under 18, please do not participate in any gambling activities. We are committed to preventing underage gambling and take all necessary steps to verify the age of our users.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, help is available:
- Chasing Losses: Trying to win back money you've lost by gambling more
- Hiding Gambling: Keeping your gambling secret from family, friends, or partners
- Loss of Control: Gambling longer or with more money than intended
- Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
- Financial Strain: Borrowing money, using credit, or getting into debt to gamble
- Mood Swings: Becoming irritable, anxious, or depressed when unable to gamble
- Tolerance: Needing to gamble with increasing amounts to achieve the same excitement
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
- Escapism: Gambling to escape problems, stress, or negative emotions
- Relationship Issues: Conflicts with loved ones over your gambling habits
Self-Help Tools & Features
Most responsible gaming platforms offer tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a limit on the amount you are willing to lose in a given period
- Reality Checks: Receive notifications at regular intervals to remind you how long you've been playing and how much you've spent
- Time-Out (Cool-Off Period): Take a break from gambling for a set period—from a few hours to several weeks
- Self-Exclusion: Voluntarily exclude yourself from gambling platforms for an extended period (typically 6 months to 5 years)
We encourage you to use these tools proactively. They are designed to help you maintain healthy gambling habits.
Support Organizations in New Zealand & Beyond
If you or someone you know needs help with problem gambling, please reach out to one of these trusted organisations:
New Zealand
- Problem Gambling Foundation (Aotearoa New Zealand)
Free and confidential support for problem gambling
Phone: 0800 664 262
Website: www.problemgambling.nz - Gambling Harm Reduction Services (Auckland)
Phone: 09 623 4810
Support for individuals and whānau affected by gambling harm
International Support
- GamCare (United Kingdom)
www.gamcare.org.uk - GamStop (United Kingdom Self-Exclusion Scheme)
www.gamstop.co.uk - Gambling Help Online (Australia)
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
www.responsiblegambling.org - National Council on Problem Gambling (United States)
www.ncpgambling.org
If You Need Help, Please Reach Out
Problem gambling can affect your mental health, finances, relationships, and overall wellbeing. There is no shame in seeking help. Support is free, confidential, and available 24/7 in many cases.
Contact the Problem Gambling Foundation (Aotearoa New Zealand) today:
📞 0800 664 262 or visit www.problemgambling.nz
Remember: Recovery is possible, and you don't have to face this alone.